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| How can I find out my different options for sheet music and CDs?
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| Simply use our search engine! Type in the name of the piece of music or composer, such as Tango or Salzedo, and our search engine will list every piece of music, collection and recording that it is contained in. |
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| What types of payment do you accept?
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| We accept Visa, MasterCard and Maestro. |
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| What are your security policies?
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| Our on-line ordering system uses the latest in SSL (Secure Sockets Layer) encryption technology so all personal and credit card information is submitted with the highest level of security. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported. |
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| What are your shipping rates and policies?
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| Upon checkout, you will be given shipping options via British Royal Mail first class or TNT to choose from (applicable charges will apply).delivery times by Royal Mail are usually next day for the U.K. and three days for Europe. Orders are processed Monday – Friday (except holidays). Orders must be placed before 4pm British time for dispatch the same day by Royal Mail. Orders for delivery by TNT must be received before midday. |
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| How do you handle backorders?
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| If an item is not available at the time of purchase all other items will be shipped. Within the package will be a backorder card that when signed and returned to Lyon Healy West will give permission to charge your account for the backordered item(s) as well as additional shipping charges. |
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| All returns must have prior authorization. Email info@salviharps.co.uk Music, books and harp strings are not returnable unless defective. All CDs and videos must be unopened and in their original plastic wrap unless defective. All merchandise must be returned within 30 days from the date of invoice. All returns must be returned prepaid. Replacements will be shipped postage free with standard service. Extra charges may apply for rush shipments. |
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| Who do I contact if I am interested in buying a harp?
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| If you are interested in purchasing a lever or pedal harp, please visit Salvi Harps at www.salviharps.co.uk Product and contact information is available on the website. |
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